Your property in the trusted hands of locals
Your property in the trusted hands of locals
Great net returns on your valuable holiday property
Kingscliff Accommodation is your local holiday rental specialist and property management company, servicing the Tweed Coast from the border to Pottsville. We provide a personalised service with proven strong net profit results for our business partners thanks to our large and dedicated in-house team of maintenance, cleaning, front of house and client and guest relations personnel.
We strive to keep costs low, and quality and efficiency high, improving the returns for all our owners and investors.
Your home is important to you and we will take care of it as if it was our own.
We’ll work for you to maintain your valuable property – and work with you to turn your investment into a profitable business.
Comprehensive services from a dedicated local team of holiday rental management specialists:
Property Management
· Property management team available 24 hours a day, 7 days a week;
· A ‘tailored to you’ service with a single point of contact;
· In-house, 50+ team of maintenance, cleaning, caretaking, front of house, client and guest relations personnel;
· All properties receive deep cleaning and spring cleaning on rotation;
· Pre-arrival and post-departure property inspections;
· Dutiful and proactive property maintenance team;
· Liaison with strata committees and body corporates on your behalf;
· Management and rectification of any guest damage.
Guest Services & Reservations Team
· Guest booking software integrated with top online booking platforms;
· Guest services team operating 24 hours a day, 7 days a week;
· Timely guest communication and co-ordination;
· All guests receive detailed arrival and departure instructions;
· Security deposit/bond management;
· Secure online payment gateway for our guests.
Marketing
· Ongoing plan of marketing activity to drive bookings and keep occupancy levels high;
· All properties listed with top online booking platforms;
· All properties displayed and advertised on our website;
· Targeted social media campaigns across media channels;
· Regular email communication with past guests and prospects;
· Major sponsors of local sports clubs with access to thousands of supporters and participants;
· Ongoing SEO and targeted digital advertising across Google and Social Media platforms.
Financial Control & Pricing
· Strong financial control, reporting, trust accounting and transparency;
· Processing of invoices for housekeeping, linen services, garden maintenance etc on owners’ behalf;
· Itemised records of all services provided;
· Monthly accounts reconciliation and end of month statement;
· Automatic supply of annual income and expenditure reports.
Property
· We welcome all property types, apartments, units, houses and part or full-time Airbnb properties;
· Each property is audited prior to signing;
· Any property improvements/renovations can be managed by our property managers and maintenance and trades teams;
· We manage a local photographer and stylist team to style and photograph your property for inclusion on all booking platforms, our website and social media.
Code of Conduct Compliance
· A copy of the draft Code of Conduct for Short Term Rental Accommodation is included in this pack. The new Code of Conduct law is exhaustive, but we’ve got you covered. Some key requirements for all property owners are:
o 24/7 locally named contact for guests for each holiday stay,
o 24/7 electricians and plumbers if required,
o Registration of each property on the property register,
o Guests must be checked against the guest register prior to confirming holiday booking.
· Please read the Code of Conduct requirements and don’t hesitate to ask us if you have any questions.
Kingscliff-Tweed Community
· Kingscliff Accommodation is committed to making a difference in the communities in which we live and work;
· We do this by employing 50+ staff locally, supporting local sports clubs, charities, local businesses and local activities.
Environmental Activities
We are doing our part to contribute to environmental sustainability. Some initiatives include:
· Migrating properties to LED lighting to reduce electricity consumption,
· Housekeeping use environmentally friendly chemicals where possible,
· Buy in bulk to reduce packaging and increase efficiencies,
· Striving towards a paperless office,
· Encourage recycling at all our properties.
