Once you arrive there are just a few steps to complete before your holiday begins.
Here’s a step-by-step guide . . .
KINGSCLIFF ACCOMMODATION is the co-host that takes care of the Tweed Coast beach houses, holiday units and resort apartments listed here on this website (as well as on third party accommodation sites such as AirBnB and Booking.com) . As the managing agent, we're responsible for completing all of the necessary identification, security and registration checks for your booking.
THE PRIMARY GUEST (whose name is on the booking) is responsible for completing all of the necessary check-in steps prior to being issued with property access. Please ensure that the guest name on the booking matches the guest who is staying on the property and is responsible for the stay. This applies regardless of whether the booking has been made directly with us or through a third party (such as Booking.com or AirBnB). We also require the correct phone contact for the primary guest for both safety and security, so please ensure all of your booking details are up to date.
If another guest is collecting keys, authorisation from the primary guest is required in writing and all necessary checks, payments and security holds are to be completed by the primary guest prior to key collection. The guest collecting keys will require suitable identification also.
CHECK IN is available AFTER 2pm* (NSW time) on day of arrival. Our Reception team may contact you to confirm the details of your E.T.A. and check-in, so please ensure that you have provided us with the correct phone number.
Our main Kingscliff Reception** is staffed until 4pm NSW time each day.
If you will be arriving late, you'll need to complete the registration process with us via SMS. We'll then provide details for accessing your keys from our after-hours key lock box, located in our Kingscliff Reception area**.
*PLEASE NOTE: It is extremely rare that we can offer an earlier check in time on weekends. If you are attending a wedding or event and require (pre)preparation time, please book your arrival for the day prior. Due to additional housekeeping pressures during the busy peak periods, check-in times may vary. We will keep you advised of any change to the standard check-in time.
OUR MAIN RECEPTION is located in KINGSCLIFF - in the foyer of Paradiso Resort, 80 Marine Parade.
(All key collections and returns are processed here except for Cabarita Beachfront Apartments.**)
There is two-hour on-street parking in Marine Parade (which is a one-way street running North to South in this section). If you are booked to stay in the resort and have paid for parking, you will be provided with a carpark access card upon check-in.
**Guests who are booked to stay in CABARITA BEACHFRONT APARTMENTS check in is processed on-site at that resort. Location: 105 Tweed Coast Road, Cabarita Beach. Reception is staffed 9am to 3.30pm Monday to Friday.
If you are arriving outside of these times, you'll need to complete the electronic registration processes as outlined below, and collect your keys from the after hours key lockbox located on the ground floor of Cabarita Beachfront Apartments.
IDENTIFICATION IS REQUIRED from the primary guest (whose name is on the booking) in the form of a valid driver's licence and credit card. If keys are being collected by a third party, they will also need to provide these forms of I.D.
ALL PAYMENTS MUST BE COMPLETE and any security holds required must be processed prior to check-in. Any remittance made by EFT (direct debit) must be processed and advised in writing a minimum of 5 business days prior to arrival. EFT payments are not accepted after this time and any outstanding balance must be paid via the primary guest's credit card (1.5% merchant fee applies).
A SECURITY HOLD / PRE-AUTHORISATION are required for some properties. These are processed by way of a credit card pre-authorisation to the primary guest's card and may be up to $1000 for large or valuable properties. This is not a transaction to the card. It is removed automatically by your own bank according to their processes.
Note: we require the actual physical card to take a pre-authorisation. If checking-in after electronically or through another guest, the security hold is charged to the primary guest's credit card as a transaction. This transaction is refunded to a nominated bank account after a departure check of the property. You'll need to submit the account details to us via email to email@example.com
LAST STEPS: A guest signature is required on our registration form, agreeing to the Terms and Conditions of letting. A stay in the larger more valuable properties also requires the primary guest to sign a property specific 'Rules and Regulations' document. If this document cannot be completed at time of check-in, the primary guest must return to our Kingscliff Reception desk - during our business hours and within 24 hours of key collection - to provide their signature.
. . . and that’s it!
Let the good times begin!