Once you arrive there are just a few steps to complete before your holiday begins.
Here’s a step-by-step guide . . .
KINGSCLIFF ACCOMMODATION is the co-host that takes care of the Tweed Coast beach houses, holiday units and resort apartments listed here on this website (as well as on third party accommodation sites such as AirBnB and Booking.com) . As the managing agent, we’re responsible for completing all of the necessary identification, security and registration checks for your booking.
THE PRIMARY GUEST (whose name is on the booking) is responsible for completing all of the necessary check-in steps prior to being issued with property access. Please ensure that the guest name on the booking matches the guest who is staying on the property and is responsible for the stay. This applies regardless of whether the booking has been made directly with us or through a third party (such as Booking.com or AirBnB). We also require the correct phone contact for the primary guest for both safety and security, so please ensure all of your booking details are up to date.
If another guest is collecting keys, authorisation from the primary guest is required in writing and all necessary checks, payments and security holds are to be completed by the primary guest prior to key collection. The guest collecting keys will require suitable identification also.
CHECK IN is available AFTER 2pm* (NSW time) on day of arrival. Our Reception team may contact you to confirm the details of your E.T.A. and check-in, so please ensure that you have provided us with the correct phone number.
Our main Kingscliff Reception** is staffed until 4pm NSW time each day.
If you will be arriving late, you’ll need to complete the registration process with us via SMS. We’ll then provide details for accessing your keys from our after-hours key lock box, located in our Kingscliff Reception area**.
*PLEASE NOTE: It is extremely rare that we can offer an earlier check in time on weekends. If you are attending a wedding or event and require (pre)preparation time, please book your arrival for the day prior. Due to additional housekeeping pressures during the busy peak periods, check-in times may vary. We will keep you advised of any change to the standard check-in time.
OUR MAIN RECEPTION is located in KINGSCLIFF – in the foyer of Paradiso Resort, 80 Marine Parade.
(All key collections and returns are processed here except for Cabarita Beachfront Apartments.**)
There is two-hour on-street parking in Marine Parade (which is a one-way street running North to South in this section). If you are booked to stay in the resort and have paid for parking, you will be provided with a carpark access card upon check-in.
**Guests who are booked to stay in CABARITA BEACHFRONT APARTMENTS check in is processed on-site at that resort. Location: 105 Tweed Coast Road, Cabarita Beach. Reception is staffed 9am to 3.30pm Monday to Friday.
If you are arriving outside of these times, you’ll need to complete the electronic registration processes as outlined below, and collect your keys from the after hours key lockbox located on the ground floor of Cabarita Beachfront Apartments.
IDENTIFICATION IS REQUIRED from the primary guest (whose name is on the booking) in the form of a valid driver’s licence and credit card. If keys are being collected by a third party, they will also need to provide these forms of I.D.
ALL PAYMENTS MUST BE COMPLETE and any security holds required must be processed prior to check-in. Any remittance made by EFT (direct debit) must be processed and advised in writing a minimum of 5 business days prior to arrival. EFT payments are not accepted after this time and any outstanding balance must be paid via the primary guest’s credit card (1.5% merchant fee applies).
LAST STEPS: A guest signature is required on our registration form, agreeing to the Terms and Conditions of letting. A stay in the larger more valuable properties also requires the primary guest to sign a property specific ‘Rules and Regulations’ document. If this document cannot be completed at time of check-in, the primary guest must return to our Kingscliff Reception desk – during our business hours and within 24 hours of key collection – to provide their signature.
Check in is available from 2pm NSW time, but can sometimes vary during our busiest times.
The primary guest (whose name is on the booking) is responsible for completing the necessary ID checks, security pre-authorisations and re istration documents with us. Access to a holiday property can’t be provided until all check-in requirements are completed.
You’ll find full details here:
Check out is 10am NSW time, and keys are to be returned to our Reception office by 10am. Extended stays may be pre-arranged with us if available and for a small fee. A fee may apply for late departures if no prior arrangements are made.
For out of hours departures, a key slot is located next to reception at the Paradiso Resort (and outside Reception at Cabarita Beachfront Apartments for guests of that complex). Please ensure your vehicles have been moved out of the secure carparks before returning keys/keycards.
Things happen, we get that … especially post-COVID! Please contact us to discuss options for postponing your booking, rather than cancelling it. However if you must cancel, the cancellation policy is the same for all properties (even though the booking fee and deposit varies between property types).
If a guest cancels a confirmed booking between one month and two weeks prior to check in, the booking fee is forfeited and the balance of the deposit will be transferred back to the primary guest’s nominated bank account. If a guest cancels a confirmed booking between two weeks and one day prior to check in, the property will be opened to rebook. If successful, the amount rebooked for will be transferred back to the guest’s nominated bank account. The remainder of any deposit will be forfeited as a cancellation fee. More information is detailed in our T&Cs.
CHRISTMAS / NEW YEAR 2023-2024:
Special cancellation conditions apply to bookings that include any dates from Saturday 22nd December 2023 to Saturday 13th January 2024. Deposit is required at time of booking. Full payment is required before 30th September 2023, or at time of booking if after this date. 100% cancellation fee applies for bookings cancelled less than 60 days from scheduled date of arrival. No portion of the booking charges or accommodation tariff will be refunded after this time.
Very simple – parties are not permitted.
Our homes are located in beachside neighbourhoods and our apartments are all in multi-dwelling communities. Guests are responsible for ensuring that they do not cause a nuisance to neighbours. Excessive noise can be a major cause for complaint. Loud music, televisions and partying that causes excessive noise will not be permitted.
Did you know? Noise pollution is a punishable offence by law. Local Council has imposed curfews throughout the shire for noise in residential areas. This curfew time is 9pm and is strictly enforced.
A breach of the ‘no party policy’ may result in IMMEDIATE CANCELLATION of your booking, with no refund.
A penalty fee of up to $1000 will also apply. If we require the assistance of a Security Company, the guest will be charged $2000 for their assistance.
Parking facilities vary between properties. Please check the parking details provided in each property description.
Undercover/underground car parking spaces are not suitable for the large vehicles that have additional roof racks or storage.
The number of bedrooms and the configuration of the beds is detailed on the property descriptions here on our website.
Trundle bed(s) can be pre-arranged and set up for an additional fee.
Sheets, blankets and pillows are provided for all guests – bath towels and linens, too. Please bring your own beach towels. Alternatively you may wish to hire them – enquire with our Reception staff. Pool towels are provided in the resort apartments in Bells Boulevard and Gunnamatta Drive.
On arrival you’ll find a few essentials for your first night’s stay: tea, coffee, milk, dishwash liquid, L’Occitane toiletries, toilet paper.
All of our properties are individually owned, and the accessibility features and building infrastructure (lifts, ramps, lighting etc) of each home or apartment varies. Some older complexes have multi-storey stairwells for example, which doesn’t suit every guest.
If you have particular accessibility requirements or mobility concerns, we highly recommend that you contact us prior to locking in a booking, to check on the suitability of a property, and be sure of a safe, comfortable stay. Support animals are always accepted, by re-arrangement and with appropriate identification.
As part of our service as your hosts, we provide a phone contact for after hours emergency support. This is to provide assistance with emergency situations related to your accommodation, and that require urgent attention (eg. dangerous plumbing or electrical issues).
If you need our emergency help outside of Reception office hours, please call 0439 494 488.
We are animal lovers for sure, however as a general rule pets are not permitted in any of our holiday accommodation unless expressly specified. In this instance an additional $500 hold is also required as security against damage, staining, extra cleaning.
Where a pet animal is found on a premises, the booking will be terminated and guests will be asked to vacate with no refund paid. Any pest control required because of a pet being permitted onto the property will be charged to the guest. The guest is fully liable for any damage caused by the pet during their stay.
Support animals are always accepted, by pre-arrangement and with appropriate identification. In very exceptional circumstances we may be able to negotiate with the owners of particular properties to accept a small, well behaved, outdoor animal. Strict regulations would apply.
